Return Policy

Return Policy

Effective Date: January 1, 2026

This Return Policy applies to purchases made through the Olaikin Shopping Ltd platform ("Olaikin", "we", "us", or "our"). Olaikin operates as a multivendor marketplace and facilitates transactions between customers and independent third‑party vendors.

1. Marketplace Role Disclaimer

Olaikin Shopping Ltd does not manufacture, own, or directly sell most products listed on the platform. Products and services are offered by independent vendors, each of whom is responsible for establishing and enforcing their own return policies, subject to applicable laws.

2. Vendor‑Specific Return Policies

1. Return eligibility, conditions, timeframes, and approval requirements vary by vendor.
2. Some vendors may accept returns only under specific conditions, such as damaged, defective, or incorrect items.
3. Customers are strongly encouraged to review the vendor’s return policy and ask the vendor any questions before completing a purchase.
4. By placing an order, the customer acknowledges and agrees to the applicable vendor’s return terms.

3. Return Requests

1. Return requests must be submitted in accordance with the vendor’s stated return policy.
2. Vendors are responsible for reviewing, approving, or rejecting return requests.
3. Olaikin may assist by facilitating communication between customers and vendors but does not guarantee return approval.

4. Condition of Returned Items

Where returns are accepted by a vendor:

1. Items must generally be unused, unworn, and in their original packaging, unless the item was received damaged or defective.
2. Proof of purchase and supporting evidence (such as photos) may be required by the vendor.

5. Return Shipping and Costs

1. Responsibility for return shipping costs is determined by the vendor’s return policy.
2. In some cases, customers may be responsible for return shipping, handling, or restocking fees.
3. Olaikin is not responsible for losses or damages incurred during return shipping.

6. Non‑Returnable Items

Certain items may be non‑returnable, including but not limited to:

1. Digital products or downloadable content
2. Perishable goods
3. Hygiene‑sensitive or personal care items
4. Customized or made‑to‑order products
5. Services that have already been rendered

Non‑returnability is determined by the vendor’s policy and applicable consumer protection laws.

7. Exchanges

Exchanges, where offered, are subject to the vendor’s specific exchange terms and product availability. Olaikin does not guarantee exchange approval or stock availability.

8. Disputes

1. Customers should attempt to resolve return‑related disputes directly with the vendor.
2. Olaikin may review disputes to ensure marketplace policy compliance but does not act as a guarantor of returns.
3. Olaikin reserves the right to take action against vendors who repeatedly violate platform policies.

9. Legal Rights

Nothing in this policy limits or overrides rights that customers may have under applicable consumer protection laws. Where required by law, returns will be accepted regardless of vendor policy.

10. Policy Updates

Olaikin Shopping Ltd may update this Return Policy from time to time. Continued use of the platform constitutes acceptance of the revised policy.

11. Contact Information

For return‑related inquiries or assistance contacting a vendor, please contact:

Olaikin Shopping Ltd

Email: support@olaikin.com