Refund Policy

Refund Policy

Effective Date: January 1, 2026

This Refund Policy applies to all purchases made through the Olaikin Shopping Ltd platform ("Olaikin", "we", "us", or "our"). Olaikin operates as an online multivendor marketplace and facilitates transactions between customers and independent third‑party vendors.

1. Marketplace Role Disclaimer

Olaikin Shopping Ltd does not own, stock, or directly sell the majority of products listed on the platform. Each product or service is offered by an independent vendor who is responsible for setting their own refund, return, and exchange terms, subject to applicable laws.

2. Vendor‑Specific Refund Policies

1. Refund eligibility, timelines, and conditions vary by vendor.
2. Vendors may apply different rules depending on product type, category, or condition of the item.
3. Customers are strongly advised to review the vendor’s refund policy and ask the vendor any questions before completing a purchase.
4. By placing an order, the customer acknowledges and agrees to the applicable vendor’s refund terms.

3. Requesting a Refund

1. Refund requests must be submitted in accordance with the vendor’s stated refund policy.
2. Vendors are responsible for reviewing and approving or rejecting refund requests.
3. Olaikin may facilitate communication between the customer and vendor but does not guarantee refund approval.

4. Approved Refunds

1. Once a refund is approved by the vendor, it will be processed to the original payment method used for the purchase.
2. Refund processing times vary depending on the vendor, payment processor, and financial institution.
3. Olaikin is not responsible for delays caused by vendors or third‑party payment providers.

5. Non‑Refundable Items

Certain items may be non‑refundable, including but not limited to:

1. Digital products or downloadable content
2. Perishable goods
3. Hygiene‑sensitive or personal care items
4. Services that have already been rendered

Non‑refundability will be determined by the vendor’s policy and applicable consumer protection laws.

6. Shipping and Service Fees

1. Shipping, delivery, or service fees may be non‑refundable, especially where logistics or services have already been completed.
2. Any exceptions are at the discretion of the vendor unless otherwise required by law.

7. Disputes

1. If a dispute arises, customers should first attempt to resolve the matter directly with the vendor.
2. Olaikin may review disputes for marketplace compliance purposes but does not act as a guarantor of refunds.
3. Olaikin reserves the right to take appropriate action against vendors who repeatedly violate platform policies.

8. Legal Compliance

Nothing in this policy limits rights that customers may have under applicable consumer protection laws. Where required by law, refunds will be issued regardless of vendor policy.

9. Policy Updates

Olaikin Shopping Ltd may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of the revised policy.

10. Contact Information

For refund‑related inquiries or assistance contacting a vendor, please contact:

Olaikin Shopping Ltd

Email: support@olaikin.com