Privacy Policy

Olaikin Shopping Ltd

Privacy Policy

Effective Date: 18/09/2025

Olaikin Shopping Ltd ("Olaikin", "we", "us", or "our") operates an online multivendor marketplace accessible via our website and mobile applications (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with applicable data protection laws and the requirements of the Google Play Store and Apple App Store.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  1. Full name
  2. Email address
  3. Phone number
  4. Billing and delivery address
  5. Account login credentials

b. Transaction Information

  1. Orders placed, order history, and transaction details
  2. Payment status (payment card details are processed securely by third‑party payment processors and are not stored by Olaikin)

c. Vendor Information

  1. Business name, contact details, and business documentation (for registered sellers)

d. Device and Usage Information

  1. Device type, operating system, app version
  2. IP address, log data, and usage analytics

2. How We Use Information

We use collected information to:

  1. Create and manage user accounts
  2. Facilitate transactions between buyers and vendors
  3. Process payments and refunds
  4. Provide customer support
  5. Improve platform performance and user experience
  6. Communicate service updates, security notices, and transactional messages
  7. Comply with legal and regulatory obligations

3. Sharing of Information

We may share information only as necessary with:

  1. Vendors, for order fulfillment and customer service
  2. Payment processors, logistics providers, and technology partners
  3. Legal or regulatory authorities when required by law

We do not sell personal data to third parties.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no system can be guaranteed to be 100% secure.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

6. Children’s Privacy

Olaikin Shopping Ltd does not knowingly collect personal data from individuals under the age of 13. If such data is discovered, it will be deleted promptly.

7. User Rights

Depending on your jurisdiction, you may have rights to:

  1. Access your personal data
  2. Request correction of inaccurate information
  3. Request deletion of your personal data
  4. Withdraw consent where applicable

Requests can be submitted using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or via email.

9. Contact Information

For privacy-related inquiries, please contact:

Olaikin Shopping Ltd Email: support@olaikin.com