Refund Policy for Olaikin

At Olaikin, we aim to ensure that our customers have a positive shopping experience. This Refund Policy outlines the terms under which refunds may be issued for products purchased through the Olaikin Shopping app. Please read this policy carefully.

1. Eligibility for Refunds
Refunds are available for the following situations:

• The product is defective, damaged, or not as described.

• The wrong product was delivered.

• The product was not delivered within the expected timeframe, and a resolution cannot be reached.

2. Requesting a Refund
To request a refund, you must contact Olaikin Support within [X] days of receiving the product. Please include the following details in your request:

• Order number

• Product details (including a brief description of the issue)

• Photos or videos of the defective/damaged product (if applicable)

• Shipping details

3. Refund Process
Once a refund request is received, we will assess the claim and determine if it meets the criteria for a refund. If approved, the refund will be processed to the original payment method within [X] business days.

4. Non-Refundable Items
The following items are non-refundable:

• Products that have been used or opened (except in cases of defect).

• Digital products, gift cards, and vouchers.

• Products purchased during promotional sales or special offers (unless specified otherwise).

5. Return Shipping Costs
In cases where the product is faulty or incorrect, Olaikin will cover the cost of return shipping. For other reasons, the buyer may be responsible for return shipping costs.

6. Seller-Specific Refund Policies
Sellers may have their own refund policies that apply to certain products. These policies will be clearly stated at the time of purchase, and in case of a dispute, the seller’s policy will be considered.

7. Delivery Issues
If the product is not delivered due to an error in the delivery process (e.g., incorrect address), you must contact Olaikin Delivery immediately to resolve the issue. Refunds may be issued if the delivery cannot be completed after multiple attempts.

8. Modifications to the Refund Policy
Olaikin reserves the right to modify this Refund Policy at any time. Any changes will be reflected in the updated policy on the platform. Please review the policy regularly to stay informed about any updates.

9. Contact Us
For any refund inquiries or to submit a refund request, please contact Olaikin Support at olaikindev.com@gmail.com.