At Olaikin, we strive to provide a seamless shopping experience. If you wish to cancel your order, please review the following guidelines:
1. Cancellation Eligibility
You may cancel your order if:
The order has not been processed or dispatched.
The order is still within the [X] hours/days window after purchase.
2. How to Cancel an Order
To cancel an order, please follow these steps:
Contact Olaikin Support immediately after placing your order.
Provide the following information:
Order number
Reason for cancellation (optional)
If your order has not yet been processed or dispatched, your cancellation request will be approved, and you will receive a full refund.
3. Cancellation After Dispatch
Once an order has been dispatched, it can no longer be canceled. In such cases, you may refuse the delivery when it arrives, and the item will be returned to the seller. You will then be refunded, minus any shipping or handling fees, if applicable.
4. Seller-Specific Cancellation Policies
Some sellers on the platform may have specific cancellation policies that differ from this general policy. These policies will be clearly displayed at the time of purchase, and in case of a dispute, the seller’s policy will take precedence.
5. Cancellation Fees
Olaikin Shopping: If the order is canceled before dispatch, there are no cancellation fees.
Olaikin Seller: Some sellers may charge a restocking fee or processing fee for canceled orders, which will be disclosed before purchase.
6. Refund Process
For successful cancellations, a full refund will be issued to the original payment method. Refunds may take [X] business days to appear, depending on your bank or payment provider.
7. Modifications to the Cancellation Policy
Olaikin reserves the right to update or modify this Cancellation Policy at any time. Any changes will be reflected in the updated policy on the Platform. Please review the policy periodically to stay informed.
8. Contact Us
For any cancellation inquiries or to request a cancellation, please contact Olaikin Support at olaikindev.com@gmail.com.
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